We Value Your Feedback

As part of our commitment to continuous improvement, we are reaching out to get your feedback on your experience so far. Whether you’ve opened a CSD trading account, executed a trade, or interacted with our brokerage team, your insights will help us serve you better.

Our promise to clients includes:

Opening CSD accounts within 24 hours, provided all KYC requirements are met.
Timely execution of trades, as long as:
1. It is during trading hours and;
2. We receive clear client instructions.

Kindly take 5 minutes to complete this short questionnaire.

About Your Relationship with Us

How long have you been using Money Acumen Brokers’ services?

Less than 1 month 1–2 months 3 months

What is your trading experience level?

Beginner Intermediate Experienced Professional

What services have you used so far? (Tick all that apply)

Other (please specify):

CSD Account Opening Experience

How would you rate the ease of the CSD account opening process?

Excellent – very smooth and fast Good – reasonably easy Fair – a bit complex Poor – difficult and slow

Was your CSD account opened within 24 hours of submission of complete KYC documentation?

Yes No Not sure

How clear and helpful was the guidance you received during account opening?

Clear Neutral Unclear Very unclear

What could we improve about the account opening process?

Trading Experience (Buying & Selling Shares)

Have you executed a trade (buy/sell) through Money Acumen Brokers?

Yes No

How would you rate the process of placing a trade with us?

Did you receive timely trade confirmations, contract notes and receipts within 24hrs of trade settlement?

Yes, always Yes, but sometimes delayed No, I did not I’m not sure

How would you rate the transparency of pricing, fees, and commissions?

Were your trades executed within your expected time frame (during trading hours with clear instructions)?

Did you encounter any issues or delays with your trades? If yes, please explain.

How confident are you in our ability to execute your trades professionally and efficiently?

Very confident Confident Somewhat confident Not confident

Client Service & Communication

How would you rate our team’s responsiveness to your inquiries or instructions?

Excellent – very responsive Good – generally prompt Average – some delays Poor – often unresponsive

How professional and courteous has our team been in your interactions?

Extremely professional Professional Average Unprofessional

Have your concerns or queries been resolved to your satisfaction?

Yes, fully Partially No I haven’t had any concerns yet

Overall Experience & Recommendations

Overall, how satisfied are you with your experience at Money Acumen Brokers so far?

Brokerage Feedback